I met serious problem with Poloniex. On 09 November 2017 I sent my safe coins from Omniwallet to Poloniex. They are still not credited to my account. Poloniex support team do not answer. Just some guy Michael got in touch with me, said that he “will ask the engineers if they can refund” and then disappeared…
Please somebody let me know what to do, how to proceed, something …
Hi,
Thanks for the input.
Yes they are Maid Safe coins. The transaction is confirmed by Omniwallet. The problem is with Poloniex. I need to find some way to contact them directly, not through their support center.
Their support is the only way now that I know of, sorry.
Also check that the address you sent the coins to was the MAID address for your account. They are not quick if you send MAID to a non MAID address for your account.