For a network that doesn’t have the capacity to reset passwords - the few calls, I hope, about recovering accounts would be very painful.
Do need to drum in to users that the network is so secure, only the user will have the power to access the account. … But I have dealt with users - they will bitch, moan and beat you down with weird assumptions.
A premium line may make enough to cover its costs, And sometimes folk just want to talk to a human. Even if that human is only telling them in simple terms what they can read on a support forum/page.
Never underestimate the value of a human voice when someone is “lost”.
Even though I bet 90% of calls would be answered with " Look I’m really sorry but if you have lost your password, there is nothing we can do"
“Now you did write it down, didn’t you? Where were you when you wrote it down? …”
I have had to deal with many poor sods who have lost their 12-word passphrases for other crypto projects. In most cases, its gone but there are a few that can be helped and they are truly grateful. Its very satisfying when you can help and make a difference to someones day,
yes, I did it right away but the problem is what we do when there are 1000 people who follow the facebook page of SAFE Network and all of them get this message? And if they are 10k, 100k, 1 million? What percentage of them will be scamed?
How many people will we let to be deceived before we take action (let’s start putting warnings in each message now)?
I am not sure of the economics of having this be purely volunteer driven. I do see your point that it is satisfying to help people avoid being scammed. But really how many of those calls can one take before it becomes tedious and boring to say the same thing over and over. I mean at some point the discomfort of doing the job may outweigh the satisfaction of helping for a lot of people.
Customer support phone answering people don’t make tons of money but they do expect something in return, so the question is how could we fund at least paying minimum wage(yes I know that varies depending on where you live but lets just say a minimal wage then.) I would contend it really benefits the whole community to have less people being scammed, so it does not seem totally illogical some small percentage of farming rewards could be directed to this cause. Another option would have it be donation driven. If you are a big whale then maybe its worth a small fraction of your holdings to do things that help adoption, like fighting scammers. A 3rd option is it is a pay per use service, but if they are calling cause they just LOST all their safecoin, they might not want to throw around any more money.
I think this would be a great service to have available, but I also think it would totally be work. Maybe there are some other ideas out there on how they could receive compensation for their work. Maybe there are other ways to reward volunteers besides money even. In my experience of volunteering it never became unbearable if there were hot girls there to. Animal shelter is rly good for this FYI. Not sure that plan fits in here, but just want to point out the reward does not have to be money.