Today we have taken the decision to remove all of our assets from the Bitker Exchange. The reason for this decision is that we no longer feel comfortable recommending Bitker as a place to buy and/or trade MaidSafeCoin.
As background, MAID was first listed on Bitker on 18th April. However, in the short period since then, the exchange has continued to suffer from a number of technical problems. These have been compounded by abysmal customer service and we continue to be unable to get any clear communication from their operations team about the route forward. For the majority of the time after the listing, the functionality to trade MAID has been broken and they appear to be unwilling to inform us of their plans.
We will not (cannot) go into some of the details here due to a combination of factors, including NDA’s that were signed before the listing. But unfortunately their actions have created a fatal erosion of trust. Put simply, we have no confidence at this stage that they are competent. The interests of the SAFE Network community are of paramount importance to everyone here at MaidSafe and therefore we cannot recommend that anyone uses their services after our experiences.
It is very important to us that we are only recommend exchanges that value MaidSafeCoin holders and traders. We can appreciate that this may be frustrating for some (although the indications are that very few people were actually using the exchange) - not least ourselves, as we spent a significant amount of time in discussions and due diligence before we ultimately took the decision to proceed with Bitker in the first place. You will still be able to buy and trade MaidSafeCoin on HitBTC, Poloniex and Bittrex International and as ever, we will continue to explore options to add additional exchanges.