As I mentioned above I would post back into this thread after I’d looked into HitBTC. It is very difficult to understand how reliable the feed back is on the review sites such as BitTrust, we all know how much mis information goes on in crypto. I also had a look on Crypto Compare where they score 3/5. Again a real mixed bag. I also wrote to them and received the following response.
Thank you for getting back to us!
I understand your concerns and fully share the point of view that user's safety go first.
We experienced a dynamic growth in the number of users in the last few months. That cause an increase in user's support requests.
We are working hard on improvement of core system and support in particular. I can ensure you that almost 90% of support tickets being resolved within first 24 hrs. And 100% of claims are being processed.
Please read about our new Support Center- https://blog.hitbtc.com/new-support-centre/
As for Bittrust, i wonder if there is a chance to track activity of users posting reviews.
Although, I kindly ask you to let me know whether you are aware of any unresolved issue with HitBTC, we will definitely do our best to make it processed.
Looking online I can very similar pictures for most exchanges. It is possible that they grievances/bad reviews are legitimate, but it could also very well be disgruntled traders who have lost money, have been hacked through their own lack of knowledge or have experienced slow/poor customer service. This does not make them scams.
I raised the subject of false volumes and arbitrage with HitBTC as well. Their response:
Thank you for the question.
We have no influence on the market price. It is set up by demand vs. supply ratio.
Again very difficult to prove either way. Even today their price of MAID is higher than most others, but with increasing regulation in the area I would think most big exchanges would need to be increasingly careful that they are not guilty of manipulation.
So in summary it sounds like you have genuinely had a bad experience, but I have not found anything (not to say there aren’t issues) that make them any worse or better than any other exchanges. It is important that we have liquidity in MaidSafeCoin and these exchanges for all their faults provide that. I suspect that for many decentralised exchanges are the answer and I suspect volumes will increase as the technology improves and networks like SAFE provide ever greater user control.