Poloniex troubles - Consider an actual wallet for your MAID


They did, but that was about three weeks ago. I had three support tickets ranging from 22 days to 61 days. I kept adding comments to the tickets in hopes it would help but no response. So last Friday I called Tristan and left a voicemail explaining my issues and concerns. No response as of today, so I started leaving messages on every extension at poloniex I could find. Left about 8 voicemails asking for someone to call me. No call but two of my issues have been addressed within 4 hours. I am still waiting on a higher withdrawal limit. Still not feeling good about Polo, but at least I got a response finally.


The title says it already I can’t connect to www.poloniex.com, is it just me or for everyone?


I can connect on the mobile but not by PC - weird…


It was down for me 10 mins ago on mobile. Back up now. 502 errors.


Does anyone know whats the problem with mexico and poloniex? I cant use apps or apis only with vpn and the website works for some minutes then i have to refresh and enter capchas.


Are you using a VPN? I’m pretty sure the ?cloudflare? that Poloniex route through does not allow VPN usage (set by poloniex) and is why you would be getting capchas. Also if the VPN is changing your exit IP address then this would happen anyhow


No im not using vpn, im having this problems with my normal adsl and 4g conection. I test a vpn and it solve my problems with api keys for polotracker and ztrader.


I am unsure what is wrong. Maybe the following thoughts might help

I see then you are using 2 connections. Their spam protection has to validate each new browser instance and uses cookies to help with this. Now if you are swapping between ADSL & 4G then you appear different IP addresses. Most 4G services change IP address you appear as each time you use the 4G so then its possible that ?cloudflare? will want to validate your browser and thus the hoops you jump through. For your ADSL I am not sure, unless your ISP is changing IP addresses often.

It would seem the vpn makes you appear with the one IP address and solves the problem.


I think is something diferent, if it detects is a conection from mexico or something like that, because im almost never log on in poloniex. I have download diferent apps to check the price of maid in poloniex and it never appears even though i dont have to log on on the apps to check the price.


I would also recommend everybody not to leave any significant amount of crypto on exchanges. As being said in this thread, me niether believe in Poloniex - I do not have anything there. I only trade on Bittrex and I am withdrawing any amount above 0,5 BTC.

The think what I wanted to add here is, you might notice HitBTC is officialy (according to coinmarketcap.com) the exchange number 2.

As I see it, trading is almost only faked. Some robots, all owned by the HitBTC are trading each other in order to exchange could look trustworthy. One of the reasons why I think the volume is artificial is following very nice market depth:

The reason I believe HitBTC is nothing than scam is my own experience with the exchange 4 weeks ago. I traded there AEON just becouse arbitrage… while everywhere it costed $0.70, on HitBTC it was available for $0.40. I was in hurry becouse arbitrage is usualy filled quickly by someone. I made a BTC deposite there and bought around 400 AEONs with decent discount, all WITHOUT ANY RESEARCH about HitBTC. My mistake… While deposit and trade went well, withdrawal of my AEON in 20 minutes went to the pending mode.

I said OK, I will wait for a few hours… Then I realised I am able to find just one email contact to the support so I formed a request. After nothing happened, I did it again, and started a thread on their forum: https://forum.hitbtc.com/.

No news in my case after 4 days and withdrawal transaction was still pending. I started to bomb support email on daily basis and reported to my official forum thread: https://forum.hitbtc.com/discussion/comment/1028/#Comment_1028

After 5th email to support, only robot replied like that:

Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Paola Balzano
HitBTC Support Team

I felt relieved because until that moment I thought I became a victim of a scam. After googling a little, I found out, its just an automatic reply for people who write to support a lot. I felt like a victim of a scam again… At that moment, I thought my money were definitelly lost.

Until that moment I have read a lot of posts from which was clear, they are just scammers who allow you to deposit and trade as lot as you want. After you want to withdraw, you have a problem.

After next 10 days I spend some more efford and started ostracize them on every possible social network. In less than an hour, I have got my first reply from real person. She promised to resolve my issue and after next 3 days, I eventually got my money back!

Well, nice, isnt it? Their excuse was, they had a lot of work and the forgot on me. Then a lot of sorry and everything alright? To be honest, not for me… I still think they are scammers and that they are going to close the shop soon - with all of the money of course. What I think, giving me back my few AEONs was just a tactical decision in order to make me silent and get more deposits.

What do you think? Do you believe this ugly looking exchange has for some reason really better volume on MAID/BTC, than Bittrex?

HitBTC making more than half trade volume on MAID

OK this is great but make sure you make this as its own thread because it’s very important for people to see it as the title, but it is not about Poloniex.

Thanks for the warning.


I have another idea. You showed the market for maidsafecoin and it did look fake. Maybe someone could look at the markets for other coins to see if they look fake, too.


OK check out this review website, bittrust. Here is the link for the hitBTC exchange:

Right now there are 29 reviews with a 2.62 average.

There are 11 5 star reviews
There is 1 4 star review
There are 17 1 star reviews

That seems pretty strange to me that only 1 person gave a 2,3, or 4 star rating. Anyway, I invite all of you to look at the website and judge for yourself.


Hi Everyone,

I tried to withdraw MAID from Polo the last couple days. Everything goes fine until the verification email to finalize the transfer. I never get the email. I goto Polo history and clicked resend email over 20 times and 5 different attempts to different addresses. I never got one email. I tried to open a support ticket. This requires creating an additional login ID and an activation email. I don’t get that email as well. So I can’t even open a support ticket. I have completed many withdrawals from Polo before and have not changed anything…

  1. Anyone else having issues?
  2. Any suggestions?

Appreciate it!


Check your account details to make sure you haven’t been hacked and had your email changed or something.

If not it might just be a temporary issue. I’ve had it happen a few times where the emails were not being sent out, but 24 hours later it worked again fine.

They are swamped with support tickets, so if the email address is correct I wouldn’t worry too much, Just give them a few more days to get back to you and try it periodically again to see if it is fixed.

I’m not sure what their average response time is down to, but I’ll bet it is still over 3 days.


Thanks Jabba,

All account details are what they should be. I will keep trying now and then. I just dont like to keep MAID in POLO or any other in POLO.


Sensible. Me neither. I don’t store anything at all on there.

Hopefully they’ll sort it within a week or so though and you can rest easy once they do.

I have heard a lot of folks complaining about slow CS responses so you are definitely not alone and probably don’t have anything to worry about, apart from the inconvenience of having to wait of course.


I have to say it, check your spam folder and make sure it is not being filtered out by the ISP or email provider. Some people have found this out to be a problem.



Thanks Neo - Have checked many times


Then I suggest changing your email to a gmail (or similar) address and see if that works. No special characters, just the a-z, A-Z and 0-9 characthers