KISS -The Distribution of Users’ Computer Skills: Worse Than You Think

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The Distribution of Users’ Computer Skills: Worse Than You Think

The Distribution of Users’ Computer Skills: Worse Than You Think

Reference: OECD (2016), Skills Matter: Further Results from the Survey of Adult Skills, OECD Skills Studies

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The Distribution of Users’ Computer Skills: Worse Than You Think

Food for thought… What Most Users Can Do If you want to target a broad consumer audience, it’s safest to assume that users’ skills are those specified for level 1. (But, remember that 14% of adults have even poorer skills, even disregarding the many who can’t use a computer at all.) To recap, level 1 skills are: * Little or no navigation required to access the information or commands required to solve the problem * Few steps and a minimal number of operators * Problem resolution requiring…