HitBTC holding coins and no response! Beware!

I recall when maid was desisted from several exchanges. They probably pushed to get listed and are reluctant to de-list. I hope ShapeShift adds Maid when whey re-launch. Otherwise this is a dead coin in my view. I send Nick L. an email asking they remove the link and advised HitBTC of such asking for immediate attention on this issue.

thank You for your feedback!

But how you lose your coins?

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Withdraw is not working and one response which did not address my issue than no answer. I am quite suspicious because others have had similar with a pre-txt of KYC my account clearly says I am verified for withdrawals up to 1 BTC per day. I have had this account for 5 year and never had any issue in the past.

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Before HitBTC was kicked off Reddit, people could use social pressure there to get HitBTC to actually resolve an issue. That helped me. Without that they would keep sending you nonsense responses and you would feel like being stuck in an infinite loop. Totally utterly powerless.

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I created this topic recently. Someone is definitely after our maidsafe coins :rage:

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Hey @Audity, just noticed your post. MAID is no longer on OpenLedger any longer which might explain your difficulties (Notification: OpenLedger Removal). We removed their logo from our website at the time also.

However, might be worth noting for anyone who missed the news last week, that MAID is now listed on Bittrex International (https://twitter.com/BittrexIntl/status/1131613052250599424).


Can you tell me if your situation with HitBTC has been resolved or are you still unable to withdraw your funds? Thanks.

EDIT: And just to confirm, have you bought and are withdrawing MAID, or have you sold MAID and are struggling to withdraw BTC or another coin?


Ah sweet/swell. Yeah I’ll see how it is over at Bittrex again just to gain some experience with their methods—albeit it another KYC place: maybe it’s more tolerable than Poloniex. (All preference, of course.)

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Hi Nick,

Thank you for responding.

This issue is still not resolved. I am on my 3rd support request, (431629, 429440 and 431629 - in that order). Email notification is working for ALL operations of the exchange except for withdrawal. The support person keeps suggesting it is a problem with my spam folder over and over… I have explained numerous times that it is not that and in fact I am receiving email for other things such as their whitelist function and MFA etc. These coins are from my participation in the MaidSAFE ICO. I emailed you at the time of the ICO and you were quite helpful with extracting private key out of the HIve Wallet :-). I have been a silent believer/holder of tokens.

I have had an account on HitBTC for years and have not had any issues in the past withdrawing funds. I am hoping they release my funds and all parties can move forward but I am having doubts as it seems like they are playing a bit of a cat and mouse game…

Thank You,
Richard Lowe

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Yep they are a fraud. Still surprised MaidSafe even lists their logo and mentions them as an avenue for trading. Not good to link to fraudulent websites, do a little DD and you will see tons of people facing issues like this. They are insolvent is word on the street. Only real exchanges Maid has now are polo and bittrex international(I hope maybe bittrex US will reconsider their stance on MAID considering polo continues to allow it). As I heard Bittrex has a 2 maid withdrawl fee. At the 80 maid withdraw fee on polo I have stopped buying for now as I won’t support such fees. If I could get my hands on a reputable bittrex international user that would spot my buys/withdraws for say 5 maidsafe coin then I would be a bit happier.


Im not sure of your laws.
I would advise caution.
When i spoke to hmrc ( uk taxes ) i was told that i was not a trader even though i do trade for myself.
If i was to buy for others, that would make me a trader, and open me up to much larger taxes.

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In Bulgaria crypto currencies are not money. I only pay a tax when I turn to a fiat…


They are not in the uk either.
I pay capital gains tax, as i would if i bought a painting and it rose in value and i sold it.
Your smart enough to know what you can / cant do.
Just be carefull.


I’ve written to the exchange to try and find out what is happening with your situation specifically, as well as the concerns raised by others. I’ll let you know when we hear back.


Hi Nick, FYI, a friend of mine has the same issue. All the best,

Hum… bad situation…

I have successfully withdrawn some MAID from Hitbtc tonight (it took 3 hours, but it always takes some time there). I’ve never had any problem there.
I also see no problems with MAID at the system page: https://hitbtc.com/system-monitor
(and yes if something is wrong, you can really see it there, like pending requests, or withdrawals disabled)

So what do people mean here by saying that they lost coins? Are the witdrawals just pending in the system waiting for email confirmation? Because lost for me means that your balance is zeroed, but I don’t think that’s the case here.

It’s all speculating. The insolvent news pops up once in a while, mostly because some media person has a problem that doesn’t get solved fast enough and then starts using his influece (Luke jr, Mcafee). If other people have another isolated problem then they immediately relate it to this ‘insolvent’ news. And so the FUD keeps rolling.
The poster here is talking about 7k MAID, that’s a small amount. I’ve withdrawn much more, multiple times lately without any problems. So I still think there is another (isolated) problem here.

I’m not saying that hitbtc is a good exchange, their support sucks, their communication sucks, withdrawals take too much time, high fees.

And any exchange could be insolvent at the moment. You can’t trust no one.


I’ve learned to go with Changelly (or coinswitch.co if you wanna pick among more offers).

I on the other stay away from Polo, and HitBTC was never on my radar to begin with.

Does anyone keep an eye on the Cryptopia poopshow? I hope nobody left any MAID on there,

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Thank you Nick for chiming in! I am certian it had an effect with this. I was able to withdraw most of the funds in qustion however I was only able to do so in small transactions resluting in unnecessary fees.

I am hopeful that one day people around the globe are able be freed from these type of bad actors, whether private enterprise or corrupt regimes! The first application of an alternative to FIAT then later ICO’s took on two very big incumbent cartels, (central banks/W.$).

I will leave it at that and update this thread with the final tally of how much in fee’s this bad Exchange absconded with their cat/mouse game fleecing customers hiding behind KYC/AML…

Thanks again Nick!