Poloniex has unfortunately reduced their willingness to help out. They state that funds will be lost.
If its a small amount then good luck. If large then I think they now will help for a fee since it costs them to do this for you.
All you can so is wait for a response and I gather it will be a low priority ticket because of its nature.
They will need the transaction ID at the very least and they will tell you what else IF they decide to help. Again the amount will be a factor since if it costs them more than what you transferred then I doubt they will help.
Just quickly to add, I did a similar thing back in September (but was from Blockchain.info wallet to Poloniex, just wasn’t concentrating on what I was doing) and had about a week wait until I received a response. Was about $1k in total. Poloniex were pretty firm in their email about it being my responsibility but were courteous enough to return it as it was in their words my first offence.
Fyi I included the transaction ID details to them and that was sufficient at the time to have the funds returned. Not sure what their doing lately and I would probably lean towards Neo being up to speed, just may be a case of spamming with multiple support tix over the course of a couple of weeks and see how you go. GL
I recently did something very stupid as well… I transferred some BCH to a BTC address on Poloniex. I’ve opened a ticket with them so fingers crossed. It was just under $1000 worth though so I’m not holding my breath.
Now it happened to me. I have transferred ETH to an ETC address. Unfortunately Qryptos is not willing to help me so far. I have offered them a 50% fee. Will see what they say.
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Extremely complicated, even though you have a ticket support template dedicated for that kind of thing. Even though it’s actually not that complicated. If you want complicated, try developing a proper decentralized internet.
(April19th was the above post. Just searched through my e-mail.)
They closed my ticket without saying anything a month or so ago. So 20 days ago I opened the same ticket back up. 15 days ago they sent the response in the ticket itself, and my e-mail picked it up as well.
2,400 MAID gone from my possession forever, just like that. Even though it’s right there.
Will keep an eye on this address…
“SO COMPLICATED”
I could probably literally send some extra BTC to the address I have linked above, just so they don’t have to worry about a miner fee.
So they help some people out and not others. Maybe I should send all of my MAID to that address and see if they change their mind just because of the sheer larger amount